Refund Policy

Our 7-day money-back guarantee, explained.

Last updated: July 17, 2026

1. 7-Day Money-Back Guarantee

Full refund within 7 days — no questions asked.

We want you to be fully satisfied with EagleCast. If you're not happy with the Service within the first 7 days of your initial subscription, contact us and we'll refund you in full.

2. How to Request a Refund

Contact us on WhatsApp at +1 (805) 571-9112 or by email at support@eaglecastofficial.com within 7 days of your purchase.
Include your order details — the email address used at checkout and the date of purchase.
Refunds are typically processed within 3–5 business days back to your original payment method.

3. Eligibility

The money-back guarantee applies to a customer's first subscription purchase. Renewal payments, add-on device upgrades, and reseller credit packages are non-refundable except where required by law, or in cases of a verified service failure on our end.

4. Free Trial Users

If you used a free trial before subscribing, the refund window still applies to your paid subscription starting from the date of payment, not the trial start date.

5. Service Issues

If you experience a technical issue preventing normal use of the Service, please contact support first — most issues are resolved within minutes. If we are unable to resolve a verified service failure, you may be eligible for a refund or credit outside the standard window at our discretion.

6. Non-Refundable Cases

Requests made after the 7-day window has passed.
Misuse of the Service in violation of our Terms of Service.
Issues caused by the customer's own internet connection or an unsupported device.

7. Contact

To request a refund or ask a question about this policy, reach us on WhatsApp at +1 (805) 571-9112, by email at support@eaglecastofficial.com, or through our Contact page.